Customer FAQ

Help applying screen protectors

The tabs on the screen protectors should peel back protective layers revealing the screen protector in the middle. The first tab will reveal an adhesive layer on the bottom of the screen protector. The screen protector should then be stuck to your LCD screen. Once applied the 2nd tab should remove a protective layer that is on top of the actual screen protector.

If the 2nd tab has failed to remove the protective layer. This can be done by flicking up the corner with a finger nail. The tab should then peel it back to reveal the screen protector beneath. At no point should you need to physically peel off the tabs from the film layers, leaving a residue.

Where is my parcel?

Unless requested otherwise, parcels are dispatched by First Class Royal Mail.

Parcels can remain in the Royal Mail system for several days. We suggest you contact your local depot first of all, as many 'lost' parcels are returned to us due to non-collection after delivery could not be made. The Royal Mail may have forgotten to leave a 'while you were out card'. You should be able to check by phone to minimise your inconvenience.

If your parcel has still not been received, after 15 working days from the date of dispatch, please complete and return our lost parcel declaration. This timescale is set by the Royal Mail. If you agree to the declaration a replacement parcel will be sent by recorded delivery. In the event of a lost parcel, we cannot offer a refund under any circumstances.

Faults with Archos branded products

We are an authorised Archos reseller. A procedure is in place in the event of faulty products. Customers need to contact Archos in the first instance regarding the problem. Unfortunately we are unable to assist regarding technical issues. Archos are able to talk you through master reset options etc which will resolve most problems.

Hotline : 0906 213 24 67 (0.25 £/minute)
Monday - Friday : 8am - 6pm
Saturday : 9am - 5pm

If they are unable to resolve the issues Archos will confirm the action needed. If they instruct to return the unit to us, they will quote an EAD reference number. Please note we can only accept a return once Archos Technical Support have talked you through possible fixes and deemed that the unit should be returned to us. If the fault occurs more than 28 days after the date of dispatch, Archos will arrange for it to be returned directly to them under the terms and conditions of their warranty.

Please contact us again if Archos request the return of the unit and give an EAD reference number. We will then forward details of how to return it.